Refund Policy

At Gaia Waves, we stand behind the quality of our products. Our 30-Day Guarantee applies to products that have a manufacturing defect reported within 30 days of delivery.

Manufacturing Defects

If you believe your product has a manufacturing defect, please contact us within 30 days of delivery through our Contact page.

To help us evaluate the issue, please provide your order number and clear photos or videos showing the defect. Our team may request additional information if necessary.

Once we have reviewed your request and confirmed that the issue is covered by our warranty, we will provide instructions for the next steps.

Exchanges

If a manufacturing defect is confirmed within the 30-day warranty period, we may provide a replacement product in accordance with our warranty terms.

Replacement availability may depend on product availability. Our team will provide the appropriate solution based on the circumstances of each case.

Refunds

If a refund is approved as the appropriate resolution for a confirmed manufacturing defect, the refund will be issued to the original payment method used for the purchase.

Please note that the time required for a refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Items Not Covered

Our 30-Day Guarantee does not cover damage caused by misuse, improper installation or use, accidents, normal wear and tear, unauthorized modifications, or failure to follow the product's instructions.

Returns or refunds are not available for reasons unrelated to a manufacturing defect.

How to Contact Us

To submit a warranty request, please use the form on our Contact page. Please do not send products back without first contacting us and receiving instructions from our team.

We are committed to reviewing every valid warranty request fairly and helping you resolve eligible manufacturing defects as quickly as possible.